TERMS AND CONDITIONS
By placing an order with Born To Reign Ltd you are acknowledging the following Terms of Service and are agreeing to be bound by them.
1. These Terms
1.1 What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods or services.
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2. Our contract with you
2.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
2.2 The goods offered by us may be ordered by you via the internet.
A contract will be formed on acceptance by us of your order. If you choose to provide us with your email address you will receive communication of the details of your order by email. This confirmation acts only as a verification of order details and does not constitute acceptance of your offer to purchase goods. Acceptance will take place upon receipt of payment. Your card or Paypal account will be charged as soon as you submit your order.
2.3 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
2.4 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
2.5 We sell worldwide. We accept orders to destinations outside of the UK. All products are supplied on an Ex Works basis unless agreed otherwise in writing. It is your responsibility to ensure that you know about and pay any applicable taxes and customs if you are ordering our products to a destination outside of the UK.
3.Our products
3.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
3.2 Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
3.3 Making sure your measurements are accurate. If we are making the product to measurements you have given us you are responsible for ensuring that these measurements are correct. You can find information and tips on how to measure on our website or by contacting us. Please note that all measurements are provided as a guide and products may vary slightly depending on the supplier used.
4. Price and Payment
4.1 Where to find the price for the product. The price of the product (which excludes VAT) will be the price indicated on the order pages when you placed your order.
4.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
4.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.
4.4 When you must pay and how you must pay. We accept payment with most commonly recognised credit cards and debit cards including Visa and Mastercard. We also accept payment by BACS and cheques for business customers. When you must pay depends on what product you are buying:
(a) For goods, you must pay for the products upon us accepting and confirming your order unless alternative payments terms are otherwise agreed in writing.
(b) For services, you must make an advance payment (amount of payment determined by us) for the services, before we start providing them, unless otherwise agreed in writing. We will invoice you weekly in advance for the services until the services are completed. You must pay each invoice within 14 calendar days after the date of the invoice.
5.Liability
5.1 Our liability to you for the goods shall be limited to the purchase price of the goods.
We shall not be liable for any loss of use, loss of revenue or loss of profit by you.
EVENTS BEYOND THE CONTROL OF BORN TO REIGN LTD.
5.2We shall have no liability to you for any failure to deliver or for any delay in doing so for any damage or defect to the goods which is caused by any act or circumstance beyond our reasonable control including, without limitation, strikes and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
6.Data Protection
6.1All billing details will be kept for 3 years for taxation reasons and will then be destroyed.
6.2 By agreeing to these terms and conditions, and unless otherwise notified by you, you agree that Born To Reign Ltd from time to time might send promotional mail to you. These promotional mailing will stop if requested by you.
6.3 No customer information, including email addresses shall be given or sold to any third parties in accordance with our privacy policy.
7.Special Offers
7.1 Offers start and end on the designated dates and will not be honoured before or after those dates.
7.2 You cannot claim offers in conjunction with any other promotional code offer you are claiming for unless stated.
8.Payment
8.1 We accept payment by major credit cards and debit cards including following cards:
- Visa
- American Express
- MasterCard
- China UnionPay (CUP)
- Eftpos Australia
- Discover & Diners Club
Payment can also be made via Paypal.
Customers not living in the European Union are not exempt from VAT.
9.Licenced Merchandise
9.1Born To Reign Ltd is committed to providing only 100% official licensed products. If we discover that any item displayed on our website is not 100% official, we will remove the product from our database at the first available opportunity.
10.Cancellation
10.1 You may cancel an order within 24 hours of completing your order transaction. Prior to shipment of the goods, cancellation can be effected by emailing Customer Services. If by any chance you cancel the order within the 24 hour period and the goods have already been shipped, the goods must be returned in excellent condition suitable for resale and in the original packaging.
10.2 Following notification of cancellation, any sum relating to the cancelled order shall be credited to you within 14 working days upon receipt of the goods, provided that the goods are returned by you to us in the condition in which they were delivered.
10.3 However once the cancellation has been authorised by Born To Reign Ltd, you (the customer) will be liable to pay for the cost of return.
11.Returns & Refunds
11.1 We use a print on demand service, this means the products are unique and produced only once ordered. Because these are custom products, we cannot accept returns or exchanges if you ordered the wrong size, colour, or don’t like the product. We will only accept returns for faulty goods.
11.2 If you believe we have made a mistake or there is a fault, please contact us to discuss the issue via our email helpline borntoreignmusic@gmail.com
11.3 In the rare case any goods have been damaged during transit a refund will be processed within 14 working days of the goods having been successfully authorised and returned in its original packaging.
12.Shipping Costs
12.1 We use weight-based shipping, this is so that we can calculate the cost to you based on the approximate weight of the garments in your orders. Please see our shipping prices below:
13.Delivery Time
13.1 We expect to dispatch orders within 3 to 6 business days of receiving them (business days are Monday to Friday excluding Bank Holidays). The final delivery time will then depend on the shipping service chosen and your location.
13.2 In the case of any delayed deliveries via the courier, Born To Reign Ltd will not be liable, in such cases please contact the courier directly using the tracking number sent to the email you provided.
14.Tracking Your Parcel
14.1 All domestic deliveries are made by courier. When we ship your parcel you'll receive an email from them with a consignment number for tracking and a 1hr delivery window. If you need to rearrange delivery then this can all be done via the link in your email.
15. International Delivery Charges
15.1 VAT will be charged to all destinations. This can be credited back and a new invoice issued upon confirmation that the goods are being shipped internationally.Please contact us to request an international shipping quote.
15.2 Products delivered to international destinations (including Europe) may be subject to taxes, fees, levies or other charges, which are imposed by local legislation. 15.3 The recipient of the products is responsible for all customs formalities for their export and import, and will be required to pay any additional charges, including import duty, formal customs entry, taxes, levies and other charges. 15.4 The recipient of the goods (the customer), not the company (Born To Reign Ltd) who's ordered them, will receive a separate request for payment of these charges.
15.5 If you're ordering products to be delivered to someone else, please ensure they're aware that they'll be responsible for these additional charges.We would advise that you check the import charges applicable in any country before ordering products to be delivered there.